Nairobi Serena Hotel, Serena Hotel Bookings
Nairobi Serena Hotel, Nairobi Serena Hotel Bookings, Serena Hotel is a five stars hotel situated in the heart of Nairobi and it offers an excellent opportunity for the business or leisure traveler to visit various parts of the city or country from a central location. A member of the Leading Hotels of the world Nairobi Serena Hotel is justly famed for its superlative standards of efficiency, service and hospitality. The elegantly sophisticated Nairobi Serena Hotel is the proud flagship of the Serena Hotels’ fleet of world-class hotels.
Considered by many to be Nairobi’s finest hotel, the Nairobi Serena stands amidst lush tropical gardens with panoramic views over Nairobi’s Central Park and the glittering downtown skyline. Despite its pivotal central location, the Serena also remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa’s most vibrant capital cities. Established in the mid-1970s, The Serena Group was launched with a simple but challenging goal; to become the leading hotel group in East Africa. Today this goal has become a reality.
Sensitively constructed from ecologically sympathetic materials, the interior décor of the hotel reflects a kaleidoscope of cultural influences blending Moroccan mystique and a breadth of African heritage into one elegant and harmonious whole.
- Air-Conditioning
- Bar
- Communication
- Flatscreen TV with Satellite Channels
- Gym
- Restaurant
- Spa
- Wifi Internet
Faq’s
Hotel Terms & Conditions
Scope of Application
Article 1.
1. Contracts for Accommodation and related agreements to be entered into between this Hotel
and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
2. In cases where the Hotel has entered into a special
contract with the Guest, insofar as such special contract does not violate laws and regulations and/or generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
Application for Accommodation Contracts
Article 2.
1. A Guest who intends to make an application for an
Accommodation Contract with the Hotel shall notify
the Hotel of the following particulars.
(a) Name of the Guest(s)
(b) Date of accommodation and estimated time of arrival
(c) Accommodation charges (based, in principle, on the Basic Accommodation Charges listed in Table No.1)
(d) Other particulars deemed necessary by the Hotel.
2. In cases where the Guest requests, during his/her stay, an extension of accommodation beyond the date(s) in Subparagraph (2) of the preceding paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such a
request is made.
Conclusion of Accommodation Contracts
Article 3.
1. A Contract for Accommodation shall be deemed to
have been fulfilled when the Hotel has duly accepted the application as stated in the preceding Article without refusal of accommodation due to reasons stated in Article 5. However, the same shall not apply when it has been proven that the Hotel has not accepted the application.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the
preceding paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges covering the Guest's entire period of stay by the date (including the cancellation charge listed in Table 2) specified by the Hotel.
3. The deposit shall be used first for the Total Accommodation Charges to be paid by the Guest, secondly for the cancellation charges under Article
6 and thirdly for reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
4. When the Guest has failed to pay the deposit by the date stipulated in paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the cases where the Guest is thus informed by the Hotel, where the period of payment of the deposit is
